Terms of service

Who we are

• Gariboss is run by Buniverse Limited, a private limited company registered in Kenya (company number PVT-BB16Y5Z7), P.O. Box 1733-00900, Kiambu. Buniverse also runs duka.bio.
• Email: support@gariboss.com
• WhatsApp or call: 0101 054 001

What Gariboss does

• Keeps a record for each car: the driver, the daily amount, what is owed and what was paid.
• Sends drivers reminders with their own pay link, and sends the owner a report.
• Lets drivers pay by M-Pesa, and records expenses, papers, services, days off and accidents.

What Gariboss does not do

• We are not a bank and we do not hold your money. Driver payments are taken and paid out by Paystack, a licensed payment company, straight to the M-Pesa number, till or bank account you choose.
• We are not part of the agreement between an owner and a driver. The daily amount, days off, and any decision to stop a driver or switch off a car are between the owner and the driver. Gariboss records and reminds; it does not decide.
• We do not track cars. Gariboss collects no GPS or location, does not connect to vehicle trackers, and cannot switch a car off. Any tracking is between the owner and their own CA-licensed tracker company.
• We do not give legal, tax or insurance advice. Our guides and calculators are for information only.

Your account

• You must be 18 or older and give true details.
• Keep your sign-in to yourself. You are responsible for what is done in your account.
• When you add a driver, tell them you use Gariboss and that you are adding their details. Add only details you have the right to keep. Our privacy policy explains how we handle them.
• Check the amounts you set. Reminders and balances follow what you enter.

Price

• KSh 1,000 per car a month, or KSh 10,000 per car a year. Never per driver, and no setup fee.
• Your first two cars are free for 30 days.
• Gariboss takes no cut of what your drivers pay you.
• When drivers pay by M-Pesa through Paystack, Paystack's fee of 1.5% of each payment is taken before the money is paid out. M-Pesa may also charge the driver its usual fee, as for any M-Pesa payment.
• Paystack pays the money out two days after the driver pays. A payout that would fall on a Saturday or Sunday comes on Monday, so Thursday’s, Friday’s and Saturday’s payments arrive together on Monday. A public holiday moves it to the next working day.
• Bills are paid in advance, by card or M-Pesa. If a bill is not paid, we may pause reminders until it is.
• If prices change, we tell you at least 30 days before. The new price applies from your next bill.

Payments, mistakes and disputes

• A payment counts once the payment company confirms it. If a driver says they paid and Gariboss does not show it, send us the M-Pesa message and we will check it with the payment company.
• If a driver paid the owner directly (cash, or M-Pesa to the owner's own number), the driver can say so in the app and the owner confirms it. Gariboss cannot check money that never went through it.
• Refunds of a driver's payment are between the driver and the owner. We will help with the records.

For drivers

• Your owner added you to Gariboss. Your pay link is for you only: do not share it.
• What you owe is what your owner set. If something is wrong, tell your owner, or us.
• You can always ask what data we hold about you. See the privacy policy.

Fair use

Do not use Gariboss to harass anyone, to send messages a driver did not agree to, to break the law, or to try to get into other people's accounts or our systems. We may close an account that does.

When things go wrong

• We work to keep Gariboss running at all times, but it depends on the internet, WhatsApp, M-Pesa and Paystack. If one of them is down, reminders or payments can be late. We fix what is ours as fast as we can.
• As far as the law allows, we are not responsible for losses that come from an owner's or a driver's own decisions, from wrong details entered in the app, or from outages of services we do not run.
• If we are found responsible, our liability is limited to what you paid us in the 3 months before the problem.

Leaving

• You can stop whenever you like. Tell us, and we stop billing from the next month.
• You can ask for a copy of your records before you go.
• We can close an account that breaks these terms or is not paid, after telling you and giving you time to fix it.

Changes and the law

When these terms change we update the date at the top and tell owners about important changes before they apply. These terms are under the laws of Kenya. If we cannot settle a disagreement by talking, it goes to the courts of Kenya.